Support

You can access the collection, course and log in here using the login details you set when you purchased the course: Member Login
You can reset your password here: reset password

Use this form to redeem you Gift Membership.
Click the “Have a coupon?” link and enter the code from your email to apply a 100% discount and remove the requirement to enter payment details.

If your payment card is not being accepted then you will need to contact your bank as it is likely they are blocking the card for fraud protection. In most cases, they will be able to unblock the transaction and you will be able to make a successful purchase after talking to them. We are not able to process manual card transactions or accept any other payment method .

If you have a question for Tristan then please submit your question in the course discussion area: course discussion

Your membership will renew each year at the price at which you purchased your membership. The system will use the same card details that were used when making your purchase.
If you need to update these details, please go to Subscriptions and click Update. Here you can update your card details.
If you do not want to renew your membership, please go to Subscriptions and click Cancel.
Please note if you change your plan to Deactivated the system will restrict your access immediately.